Return of Goods

Withdrawal from the Purchase Contract by the Buyer:

The buyer has the right to withdraw from the contract within 14 days from the date of receipt of the goods. Within this period, the buyer is obliged to return the goods to the seller undamaged, without signs of use or wear, in the original packaging, at their own expense, together with proof of purchase.

The buyer is obliged to inform the seller of their intention to withdraw from the contract by email at vinoboretice@vinoboretice.cz, by phone at +420 608 183 257, or by registered mail sent to the above-mentioned address.

Returned goods sent cash on delivery will not be accepted.

The purchase price will be refunded to the customer within 14 days from the receipt of the returned goods, by a method agreed in advance.

The costs associated with returning the goods shall be borne by the buyer.

The buyer may not withdraw from the purchase contract if the original packaging has been damaged.

Return of goods within 14 days pursuant to Section 53(7) of the Civil Code

If the purchase contract is concluded by means of distance communication (in an online store), the buyer (consumer) has the right, in accordance with Section 53(7) of the Civil Code, to withdraw from the contract within 14 days from receipt of the goods without stating any reason.

In such a case, the buyer (consumer) shall contact the seller and preferably provide written notice stating that they withdraw from the contract, including the order number, date of purchase, and bank account number for the refund.

The purchase price will be refunded to the customer within 14 days.

Order Cancellation

The buyer may cancel their order no later than two hours after placing it by email at vinoboretice@vinoboretice.cz or by phone at +420 608 183 257. The subject of the email must include the word “CANCELLATION”.

Financial settlement in the event of order cancellation or return of goods is always handled individually upon prior agreement between the customer and the seller at vinoboretice@vinoboretice.cz or by phone at +420 608 183 257, contact person: Gabriela Koutníková.

The seller is obliged to return the paid amount to the consumer no later than 14 days from withdrawal.